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ACRO Senior Service Development Officer - HC2001

Hampshire Constabulary
P01 bar P02, £31,938 - £36,570
Near Fareham

ACRO Senior Service Development Officer

Salary £31,938 - £36,570

Temporary position until February 2019 to provide maternity cover 

ACRO Criminal Records Office is a national police unit that’s ‘fundamental to keeping the public safe’ and provides an ‘excellent’ service to forces in the UK.  

Part of our mission is to develop, expand and promote our services and the value they add to community safety.

So we’re looking to provide maternity cover for the role of our Senior Service Development Officer to lead on delivering the work of our National Development Team. 

About you

You will have experience in managing and undertaking projects, data analysis, report writing, and presentations.  You must have undertaken work relating to process modelling and mapping and new product business integration.  With this in mind you will be working in an organisation that is always changing and working with others is key to successful delivery in this area.  In addition we expect that you will work with the greatest level of professionalism, and integrity. Knowledge of Police organisations and structures is also advantageous.  

What’s on offer

You’ll be leading on the delivery of the work of our National Development team. You’ll be engaging with current stakeholders and potential new customers in the UK who can benefit from our criminal records information services. To achieve this, you’ll be working with colleagues across ACRO including the operational business areas, Communications and Finance.

Application and interview 

If you’ve never completed a competency-based application or interview before, make sure you read each competency in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.

To discuss the role in confidence, or for guidance on the recruitment process, please contact Chloe Bowler at

The ACRO HR Team can be contacted by email at or by phone on 01489 569843.

About ACRO

Our purpose is ‘safer communities in the UK and across the world.’ Based near Fareham, Hampshire, ACRO serves the whole of the UK as the link between law enforcement agencies here and overseas in exchanging criminal conviction histories. Other services include providing criminal records certificates to the public, helping people access and manage information about them on police systems and supporting the criminal justice work of agencies requesting access to information on the Police National Computer (PNC). A leader in the field of criminal records information, we’re always looking to develop and expand our services and the value they add.

ACRO is hosted by Hampshire Constabulary, therefore ACRO staff are employed as Hampshire police staff but with supplemental ACRO policies, procedures and guidance.  The successful candidate will be able to join our pension scheme (the Local Government Pension Scheme). ACRO staff have access to a wider benefits package as a member of Hampshire Constabulary police staff, generous holiday allowances (24 days + bank holidays upon appointment but increases after 5 years’ service), flexible working, family friendly policies and employee support.

ACRO is committed to valuing diversity and promoting equality of opportunity for all. While the role is advertised primarily as full time, it may be possible to accommodate part-time arrangements if the successful applicant can meet the other work, flexibility and travel requirements of the role.

To possess a QCF Level 6 OR to have relevant work experience deemed to have brought the post holder to a comparable level.
Experience in process management / analysis data analysis, producing written reports, giving presentations and in the use of word processing, spreadsheets, process mapping / modelling and graphics packages.

Please note that the system has an automatic time out facility after an hour as a security measure. We therefore recommend you collate all required information (prior to starting your on-line application) in a separate word document first then add it to the system when ready to ensure no information is lost.

Fairness and Equality forms a part of Hampshire Constabulary’s Core Values and this will therefore form an integral part of the recruiting and selection process. Although Fairness and Equality may not be assessed or questioned as a stand-alone topic, it will be threaded throughout the recruiting and selection process. It is therefore advisable that you are able to provide positive evidence in this area.

ACRO HR on 01489 569843 or
23 April 2018
Hampshire Constabulary, ACRO
Near Fareham
Administration, Performance & Quality
£30,000 - £39,999
Full Time