Support Analyst OCC2671204
Oxfordshire County Council is seeking two enthusiastic individuals to join their ICT team as ICT Support Analysts. The role will be based in our busy ICT Service Desk.
The duties of an ICT Support Analyst are to ensure that all calls, whether received by telephone, e-mail, in person or other means are accurately recorded, reported and that appropriate action is initiated and completed.
The successful candidate will be part of the Service Desk Support team providing continuous coverage over agreed periods to staff across the County and to Elected Members.
You will be required to resolve incidents in accordance with defined ITIL processes in use within ICT Services, gain knowledge of networks and servers for communicating to users in logging and incident resolution and to become familiar and to be able to advise directorate based staff on existing support contracts in operation and those that may be available.
The successful candidate must be able to provide excellent customer service and work as part of a team.
Applicants are required to have at GCSEs (or equivalent) at Grades A*- C in Mathematics and English.
As a Disability Confident employer we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education we guarantee an interview for our apprenticeships.
All posts, unless stated otherwise, are open to part time working and job share arrangements.