Scale 5

Responsible To

Resource Manager

Staff Responsible For


Review by (Line Manager)

 Tessa Cooper



Purpose of Job

To centrally manage force resources against tasking and demand to obtain operational resilience

Key Accountabilities

  1. To coordinate resources across commands demonstrating professionalism and resilience in decision making
  2. To have a comprehensive knowledge of force policies and procedures including Working Time Regulations, Police Regulations and Police Staff Terms and Conditions. Maintaining personal responsibility for updates in legislation and working practices
  3. Identify resourcing shortfalls and areas where abstraction levels compromise operational resilience and force capability 
  1. Have the ability to identify and problem solve the best option when resolving a resourcing issue
  1. To remain objective and professional at all times when communicating at all levels across the organisation both verbally and in writing.
  1. Demonstrate and be responsible for maintaining accurate records across multiple data bases.
  1. The post holder must be capable of working without direct supervision and capable of managing sensitive and confidential information appropriately.
  1. The postholder will address time bank issues for both police staff and police officers to be in compliance with Standard Operating Procedures and Force Policies and Procedures
  2. To make best use of resources balanced against financial implications across the force, taking into account protocols within the Standing Operating Procedures
  1. The post holder will be expected to manage planned abstractions to a level that does not compromise operational force resilience to include court warnings, training and events
  1. The post holder will be required to provide subject matter advice to both Police Staff and Police Officers, taking into consideration the individual's wellbeing in order to meet operational demand
  1. The post holder will be working with other teams and departments to manage conflicting demands across the force. This may involve attending meetings with other departments/stakeholders.

   13.  To give regular and effective service in line with the Care Values


Note: This role profile is designed to assist post holders with understanding what is expected of them in their role. Hampshire Constabulary may ask them to undertake other duties as required which are not necessarily specified on the role profile but which are commensurate with the grade of the post. The role profile itself may be amended from time to time within the scope and general level of responsibility attached to the post. 

Additional Requirements

Maintain personal responsibility for collection, recording, evaluation, information sharing, review, retention and disposal of information in compliance with codes of practice and Guidance in the Management of Information, information security policy, procedures and legislation.


Carry out fire warden duties to meet required standards if requested

 Initial and Continuing Professional Development

Health and Safety

To develop and understand a working capability in relation to the CARM system 



All staff are required to complete annual DSE and Fire Safety e-Learning plus any applicable role-specific training.


Education/ Qualifications


’QCF Level 2 (5 passes) or work experience that may be deemed to have brought the post holder to a comparable level in a relevant subject. 

Formal keyboard qualification to RSA II level or relevant work experience.



QCF Level 3, RSA III Typing



Previous administrative experience in a busy office environment where the post holder will have shown proven organisational skills, capable of managing demanding workloads.

Must be able to prioritise work .

a competent keyboard user, computer literate in a range of IT packages including Microsoft ‘Office’ particularly Word and Excel. 


Previous experience in Customer Service
Previous experience in managing resources.

Recruitment & New to Role Professional Development

SAS/D111 Plan and manage your own workload


SFJ AB1 Communicate effectively with people

AB1.1 Develop and maintain communication with people


SFJ AC1 Contribute to the quality of team working

AC1.1 Contribute to effective team working

Decision making


Working with others

Approved for HR

Hannah Young